Question 1

Is the mats custom made for my vehicle?

Accepted Answer

Yes, our mats are all customised to specific car models. Reach out to us with your car model and our dedicated team will be glad to assist you further.

Question 2

Can I see a sample for my car model?

Accepted Answer

Do visit our Gallery Page to see the different chair models that we have available.

https://www.customisedcarmats.sg/gallery

We do have samples on our Facebook Page as well.

https://www.facebook.com/CustomisedCarMats

If you are still unable to find your car model, please do drop us an email at ian@customisedcarmats.sg and we can send it to you.

Question 3

What are the payment methods?

Accepted Answer

Payment methods avilable:

1) Cash (Self Collection Only)
2) Bank Transfer
3) Credit Card (via website)

Do note that a deposit may be required before we prepare the mats for you. 
For delivery, full payment will be required before we ship your order.

Question 4

Can I amend my order after I have placed it?

Accepted Answer

Yes, you can. So long as we haven't started preparing the mats.

Do reach out to us as soon as possible so we can better assist you on this.

Question 5

Are the mats an exact fit for my car?

Accepted Answer

We do our best to have the best possible fit for your car model. Do allow some room for handmade variations as our mats are all handcrafted in Singapore.

Do visit our Gallery page for some samples of past customer's cars.

https://www.customisedcarmats.sg/gallery

Question 6

Does the mats have rubber smell?

Accepted Answer

Nope, both our Basic Drips & Superior Drips are odourless. 
There'll  be no need to air the mats before use.

Question 7

Is your shop at 17 Dover Crescent?

Accepted Answer

The address at Blk 17 Dover Crescent - Loading & Unloading Bay (S)130017 would just be the collection point.

Our production floor is located at:

5 Soon Lee Street
#05-43 
Pioneer Point 
(S) 627607

Question 8

Can I view the type of mats before purchasing?

Accepted Answer

Yes, you can. You can visit us at our production floor at:

5 Soon Lee Street
#05-43 
Pioneer Point 
(S) 627607

Monday to Friday
11am to 5pm

Do reach out to us before coming over so we can make the necessary arrangements for you.

Question 9

What are the type of mats available?

Accepted Answer

We do have various type of mats available to cater to different customers and their needs. Click on the link below for more information:

https://www.customisedcarmats.sg/product-page

Question 10

How can I place an order?

Accepted Answer

The order can be placed via our order now page: https://www.customisedcarmats.sg/order-now

Or via our Shopee Store: https://shopee.sg/customisedcarmats
 
We do recommend you to reach out to us before completing your order so we can better assist you to choose the best material based on your requirements.

Question 11

Is there delivery?

Accepted Answer

Yes, we can use an external courier to send the mats to you (2 working days) for $6*.

We do recommend our customers to self collect at our production floor so we can do the fitting for you.

5 Soon Lee Street
#05-43 
Pioneer Point 
(S) 627607.

Frequently asked questions