Frequently asked questions

How can I place an order?


Prices differ for the different chair models and the type of mats which you choose. Do submit a request for quote first and we will provide you with a quote! Once we have provided you with the quote, you can place your order via Whatsapp or Email.

Payment methods avilable:

1) Cash (Self Collection Only)
2) Bank Transfer
3) Credit Card




Is there delivery?


Our collection point is at Blk 17 Dover Crescent - Loading & Unloading Bay. You will be able to pick up the mats once mats is ready for collection (We will drop you a text once it is ready).

Delivery will be additional $5 - $10 via an external courier (Ninja Van / QExpress). Deliveries will usually take an additional 2 working days.




What are the type of mats available?


We do have various type of mats available to cater to different customers and their needs. Click on the link below for more information:
https://www.customisedcarmats.sg/product-page




Is the mats custom made for my vehicle?


Yes! We have tons of different templates and each individual car has a specific template. However, it is important to note that you will be required to provide us the correct car model and year manufactured - this would allow us to prepare the right mats for your car.

E.g: BMW 520i 2014 (There is a F10 version and a LCI version - both will have different cutting)

Toyota Sienta 2018 (PI and Agent - both will have different cutting)




What are the payment methods?


Payment methods avilable:

1) Cash (Self Collection Only)
2) Bank Transfer
3) Credit Card

Do note that a deposit may be required before we prepare the mats for you.
For delivery, full payment will be required before we ship your order.




Can I amend my order after I have placed it?


If your car mats has not been prepared, yes, we will be able to amend your order.

However, should your mats be in the midst of preparation. We are unable to amend your orders. But do drop us a Whatsapp or Call immediately.




Are the mats an exact fit for my car?


We try our best to have it as fitting as possible. However, our mats are all hand prepared by ourselves and do allow for slight variations.

Do visit our Gallery page for some samples of past customer's cars.

https://www.customisedcarmats.sg/gallery




Can I see a sample for my car model?


Do visit our Gallery Page to see the different chair models that we have available.

https://www.customisedcarmats.sg/gallery

We do have samples on our Facebook Page as well.

https://www.facebook.com/CCMSingapore/

If you are still unable to find your car model, please do drop us an email at ian@customisedcarmats.sg and we can send it to you.
We may not have all the models but we do have most models available.




Does the mats have rubber smell?


For Korean Type Mats, there will be slight rubber smell that will stay for up to 5 days (timing varies for individual). 3M Mats will have the smell that will last up to a week or so as well.

We do have customers who place the mats out to air for 2-3 days and the smell should be significantly reduced.




Is your shop at 17 Dover Crescent?


The address at Blk 17 Dover Crescent - Loading & Unloading Bay (S)130017 would just be the collection point.

Orders will have to be placed first before coming down. We will contact you once the mats is ready for collection. Once mats is ready for collection, you will be able to come down the address above for collection.




Can I view the type of mats before purchasing?


Yes, you will be able to view the samples before ordeirng your preferred set of mats.
However, as we are online based, the viewing would be on an appointment basis.

Do contact us at ian@customisedcarmats.sg to make an appointment.





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